Managed IT

“Our office has worked with PrimeImage over the last several years and would highly recommend them. The services PrimeImage have provided span from migrating our system, to resolving technical issues as they arrive. We have multiple locations and the remote support from the IT service has been outstanding. I have been impressed with their communication with our company and that all issues are resolved.

The technical support team at PrimeImage are such a pleasure to work with and they take the time to explain issues and ensure everything is in working order before closing a ticket. This service is very much appreciated!!!!”Trish, Construction

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Our expert team of engineers and administrators have got your IT needs covered, from unlimited support, virtual CIO services, multi-layer security services, through to back-up strategies and website hosting.

Real, Unlimited IT Support

Superior and unlimited support (yes, unlimited onsite and remote support!) for you and your employees without the worry of an hourly charge rate. Our services are provided for a monthly flat rate, so you don’t have the stress of being surprised by another unexpected IT invoice again.

Our local office of technicians are ready to help you and your team whenever you need support. Our team is dedicated to providing you with timely, thorough and effective support. Our goal is to keep you up and running and minimize disruption, so that you can focus on doing what you do best.


Full vCIO services

Every business, regardless of size, needs someone with technical expertise to assist in setting technical strategies, budgets and to oversee the implementation of key technology projects. This role, known as the Chief Information Officer (CIO) generally falls to the business owner or Financial officer, particularly in small businesses. However, these individuals may not have the capacity or knowledge to understand the technology needs to make the business vision a reality.

Our virtual CIO (vCIO) service means we act as your dedicated and experienced CIO, helping you define the required technology infrastructure, maximize your ROI, drive value, increase accountability and help take your business performance to the next level.


Multi-Layer Security

Our multi-layer security services include Nextgen AI-driven antivirus/antimalware, firewall, intrusion detection, web filtering, and much more. We have partnered with the leading providers of next generation antivirus/antimalware software on the market so that we can offer you the best of what is available and customize the solutions to your unique business needs.

Our security services are hosted in the cloud which means your computers are constantly up-to-date to prevent the latest virus or malware attacks. Our antivirus/antimalware software partners have over 10 years’ experience innovating in the field of cutting-edge machine learning technology, so we can provide the accuracy and context organizations need to protect themselves.


Detailed Backup Strategy

We offer extensive onsite and offsite backup of all critical infrastructure, disaster recovery planning and annual testing. We have joined with the leading cloud backup providers to deliver an automated, disk to disk to cloud backup approach that will protect your entire organization.

Our system can back up your data to your own servers, or to one of our secure data centers, located in Canada (for Canadian clients) or the USA (for American clients). Our team perform regular testing of your company backups, including a full restore and test on an annual basis. We can handle any backup retention requirements you may have from short-term (1 month) to more long-term (7 years +) solutions.


World Class Website Hosting

From domain registration, domain name system hosting through to search engine optimized (SEO) website hosting, we have your website registration and hosting needs covered.  Our ultra-fast servers keep your website operating at optimal speed.

Our team will secure and correctly configure your domain for maximum SEO and email deliverability. Your website can even be hosted on our servers, which are fronted by world-class cloud-based caching systems to increase the speed of your site no matter where your customers are located. Your website has never been this fast!

Managed Print

Our copier and printer solutions optimize your business performance

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Products

Browse our full range of multi-function devices, copiers and printers

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